Website Privacy and Terms of Use

Terms of Use

Please read these Terms of Use as they govern your use of FuseForward’s website and its content. Each time you access or use the website it signifies that you accept and agree to the terms set out below. If you do not agree to be bound by or comply with these terms, do not access or use the website.

These terms of use explain what information FuseForward Group Ltd and any associated entities (“FuseForward”) collect about you and why, what we do with that information and how we share it. It also explains the choices available to you regarding our use of your personal information and measures you can take to opt out of this information.


You acknowledge that this website is protected by applicable trademark, copyright, patent and other intellectual property laws. Accordingly, you may not copy, reproduce, distribute or alter any materials found on this website without FuseForward’s written permission, except for personal, non-commercial use only. Any reproductions may not be represented as an official version of the materials reproduced, or as having been made in affiliation with or as endorsed by us.


  • FuseForward reserves the right to monitor the use of the website. FuseForward’s practices concerning information gathered during online sessions are explained below. These practices are consistent with and remain subject to FuseForward’s Privacy Policy (will link to our privacy statement). This website utilizes a variety of technologies (such as cookies and google analytics) to collect, store, and aggregate data about usage and browsing patterns. These technologies help FuseForward to analyze and tailor the site for all users and better understand how this website is used. Except as noted herein, FuseForward does not collect any personally identifiable information about you unless you choose to give us such information during an online session.
  • Website visitors who do not want to be tracked by Google Analytics can download the  Google Analytics Opt-out Browser Add-on. For more information, visit the  Google Analytics Overview page.
  • You can accept or decline cookies by declining our request to accept cookies when first visiting the site, or by modifying the settings in your browser. However, you may not be able to use all the interactive features on our website if cookies are disabled. Because each browser is different, check the Help menu of your browser to learn how to change your cookie preferences.
  • Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number. We only collect personal information that you voluntarily provide to us through responses to surveys, questionnaires, forms and the like. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, or to resolve queries.
  • With the permission of an online visitor, information submitted through our site may be used for marketing and promotional purposes by FuseForward provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. If you have submitted personal information and want to change it or opt-out, please contact us as described below.


  • FuseForward hosts data with hosting service providers in numerous countries including the United States. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.



  • If you are visiting our website from outside of Canada, please be aware that you are sending information (including Personal Data) to Canada, where our offices are located, and the United States where our CRM and web servers are located. That information may then be transferred within Canada or the United States, or back out of these countries to other countries outside your country of residence, depending on the type of information and how it is stored by us. These countries (including Canada and the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your personal data will at all times continue to be governed by these terms of use and privacy policy.


  • FuseForward will not disclose personal information that you provide on its sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order.


  • While we undertake reasonable efforts to provide current information on this website, we do not guarantee or warrant the quality, accuracy, completeness, timeliness, appropriateness, suitability or completeness of the information or the availability of this website. The information on this website is provided on an ‘as is’ and ‘as available’ basis. We make no representation regarding the content on this website or its suitability for any purpose. We disclaim all warranties of any kind, whether express or implied, including warranties related to merchantability, fitness for a particular purpose and non-infringement.
  • Reliance on any information appearing on the website is at your own risk. We expressly disclaim all warranties, representations and conditions regarding use of the website or the information. We assume no obligation to update the information or advice on further developments concerning topics mentioned. The information is supplied “as is” and may contain errors. The information may be changed from time to time without notice. Certain portions of the information may have been contributed by other persons and should not be assumed to have been reviewed or endorsed by us. The mention of specific products or services on this website does not constitute or imply a recommendation or endorsement by us, unless explicitly stated.
  • FuseForward, including without limitation our partners who contribute to the information on this website shall have no liability whether direct, indirect, consequential, contingent, special or incidental related to or arising out of or in connection with the use of this website or your reliance on the information, whether in an action of contract, negligence or other tortious action. Anyone using this information does so at his or her own risk, and by using such information agrees to indemnify FuseFowward and its content providers from any and all liability, loss, injury, damages, costs and expenses (including legal fees and expenses) arising from such person’s use of the information on this website and any information on websites linked from this website.
  • In no event shall we be liable to any person, business or organization of any kind, for any claims of direct, indirect, special, incidental, consequential, or other damages based on or arising from any use of this website or any other website and their contents to which this site is linked, whether arising in contract, or otherwise.


  • There may be links from FuseForward’s site to other web sites; note that this Privacy Policy applies only to our sites and not to web sites of other companies or organizations to which our site may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. FuseForward does not endorse, and is not responsible for, these linked websites.


  • FuseForward has sole control over the website. FuseForward reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use at any time. We suggest that you check these Terms of Use periodically for changes. They can be accessed from the link at the bottom of this website’s pages. Any changes, modifications, or additions to, or deletions from these Terms of Use shall be effective upon posting on the website.
  • Your use of the website is governed solely by the laws of the province of British Columbia and applicable federal laws of Canada.


We welcome your comments and questions about our Privacy Statement. If you have questions, please contact us at

Privacy Policy


We collect personal information from our customers in the regular course of doing business.

This Privacy Statement explains what information FuseForward Group Ltd and any associated entities (“FuseForward”) collect about you and why, what we do with that information and how we share it. It also explains the choices available to you regarding our use of your personal information and how you can access and update this information.


When you visit our website, we may collect:

  • information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
  • what pages you visit on our site and what links you click on
  • personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number. We only collect personal information that you voluntarily provide to us through responses to surveys, questionnaires, forms and the like.


The main reasons we collect personal information from you are:

  • Because it may be useful in the future
  • Customer relationship management
  • Customer service
  • Marketing


Sometimes, we will share your personal information with our business partners.

We will also disclose your personal information if we are required by law to do so.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called “opting out”. By opting out, you can tell us not to collect the information and/or not to share it with other companies.


When you become a FuseForward customer you provide us with information about your preferences and opinions. You will be able to tell us if you do not want that information to be used for marketing purposes or to be shared with other companies.


As per the EU General Data Protection Regulation, you have the right to:

  • Access your personal information
  • Rectify information that is inaccurate or incomplete
  • Erase your personal data
  • Restrict processing of your data
  • Data portability (the ability to retain and use your personal data)
  • Object to your data being used

You have the right to request access to the information we have on you. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask to verify your identity.

We will fulfill your request by sending your copy electronically, unless the request expressly specifies a different method.

If you believe that the information we have about you is incorrect, you are welcome to contact us so we can keep your data accurate. Any data that is no longer needed for the purposes specified in “How and why do we use this information”will be deleted.

If at any point you want FuseForward to delete information about you, you can simply contact us at


Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
Phone: +1 604 229 2434

You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at:
Toll-free: 1-800-282-1376
Phone: (819)994-5444
Fax: (819)994-5424
TTY: (819)994-6591

or by mail at:

30 Victoria Street
Gatineau, Quebec
K1A 1H3

or on the web at:

You can also contact your Provincial or Territorial Privacy Commissioner’s office for more information:

British Columbia
Office of the Information and Privacy Commissioner for British Columbia
P.O. Box 9038, Stn. Prov. Govt.
756 Fort Street, 3rd Floor
Victoria, British Columbia V8V 1X4
Phone: (250) 387-5629
Toll-free: 1 (800) 663-7867 (free within B.C.)
Web Site: